Untold Italy Tours

Effective Date: November 23, 2023. Subject to change without notice.

Untold Italy Tours found at https://untolditalytours.com/ (“Website”) is owned by Untold Travel and is governed by the following privacy policy (“Privacy and Data Protection Policy”).

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement applies to this Website.

What information we collect

Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, or submitting a contact form.

Information you voluntarily submit to us: We may collect personal information for the provision of services such as group tours.

Information We Collect from Others: We may receive information about you from other sources such as forms you complete as part of giveaways or raffles or surveys for the purpose of market research.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

How your information may be used

We may use the information collected in the following ways:

To operate and maintain the Website;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user support;
To track and measure advertising on the Website;
To generate aggregated insights for the purposes of market research;
To provide you with the services included in one of our small group trip itineraries;
To ensure your safety and wellbeing on one of our small group tours;
To protect, investigate, and deter against unauthorized or illegal activity.

By using this website, you agree that you are above the age of 18 or that you will use this website with the supervision of a parent or legal guardian.

Third party use of personal information

We may share your information with third parties when you explicitly authorize us to share your information or when it is required for the provision of services you have purchase from us, for example, tour operators who deliver our small group trips.

Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

The Website currently uses the following third-party service providers:

Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.

ActiveCampaign – this service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications. Please refer to Activecampaign’s privacy policy for further information.

Podia – we use this service to manage and deliver pre-departure content for our tours. Podia has access to your name and email address as well as to other details around your course progress and how you interact with the platform. You should review and verify their privacy policy here.

YouLi – to collect payments and your personal details with regards to the small group tours we run.

Calendly – we use this service to set up meetings and calendar invites.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time at the Website’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Security

We will store and process your data in a manner consistent with industry security standards. We have implemented appropriate technical, organizational, and administrative systems, policies, and procedures designed to help ensure the security, integrity, and confidentiality of your data and to mitigate the risk of unauthorized access to or use of your data.

Anonymous data

From time to time, we may use anonymous data, which does not identify you alone. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Embedded content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Publicly visible information

If you leave a comment on the site certain information may be publicly visible, including your name, your age (if you chose to display it publicly).

Cookies

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.

Advertising

We may from time to time collaborate with brands or third-party advertising platforms to public advertisements.

Display Ads

We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.

Retargeting Ads

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

Affiliate Program Participation

The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this Amazon Associates program, the Website will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

We are also an affiliate of other programs such as Booking.com, WorldNomads, GetYourGuide, etc. which provide advertising fees when someone clicks on a link on our site to make a purchase on their site.

Like with Amazon, the Website will post customized links, provided by these third parties, to track the referrals to their website. Their programs utilize cookies to track visits for the purposes of assigning commission on these sales.

We may also participate in other affiliate programs and you should assume that all links found on the Website are affiliate links.

Newsletters

On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns.

Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

How long we retain your data

We will keep your data only for as long as it is necessary to provide our services or as required by law.

Rights related to your personal information

You may wish to exercise a right to obtain information about yourself or to correct, update or delete that information we have about you. Some of these rights may be subject to some exceptions or limitations in local law. Please note your rights and choices vary depending upon your location. We will take reasonable steps to verify your identity and we will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at [email protected] to be removed from our mailing list.

Access – You may access the personal information we have about you by submitting a request to [email protected].

Amend – You may contact us at [email protected] to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to [email protected].

Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or when required by law.

Sensitive personal information

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s information

The Website does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 18 in its database, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.

Contact – Who is my data controller

We value your continued business and support and will be happy to answer any and all of your questions. You can reach us via email at [email protected]

Our mailing address is:

Untold Travel, PO Box 5224, Burnley, VIC, Australia, 3121