KAIZ Consulting

TERMS AND CONDITIONS

These Booking Terms and Conditions (Terms) are between Sabijn Linssen t/as Retreat Here (ABN 33418339302) its successors and assignees (referred to as “we”, “us” or “our”) and you, the person, organisation or entity that purchases Services from us (referred to as “you” or “your”), and collectively the Parties. These Terms apply to all sales made by us to you.

You have requested the services, described on and able to be ordered via our website: www.retreathere.com (Site), via email, via Eventbrite or contacting us directly by phone (Services).

You agree that these Terms form the agreement under which we will supply Services to you. Please read these Terms carefully and contact us if you have any questions using the contact details at the end of these Terms. By:

a) using or purchasing our Services including ticking an online acceptance box when completing our order form or ordering our Services via email or phone to book your own Retreat/Day Trip/Event; b) confirming by email that you accept these Terms; c) instructing us to proceed with the Services; or d) making any payment for the Services and any Booking, set out in our tax invoice to you (Invoice), you acknowledge you have read these Terms and contact us if needed, that you accepted and will comply with these Terms, and that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older. You must not submit a Booking Form or otherwise order the Services if you are under 18 years of age or do not have the consent of a legal guardian who is 18 years or older. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OR PURCHASE OUR SERVICES FROM US OR DO ANY OF THE ABOVE ACTS.

1. BOOKING POLICY

1.1. All bookings are subject to availability. Bookings for our overnight retreats can only be confirmed when a non-refundable deposit of $250 is received. Some retreats may require a lower or higher deposit, or require payment in full at the time of booking. This will be advised to you at the time of booking. Bookings for events and day trips can only be confirmed when full payment is received.

1.2. For overnight retreats, the remainder of your payment is due 90 days prior to the start of the retreat. If your retreat is booked within 90 days of the start date, you are required to pay the full amount at the time of booking, or sooner, depending on the type of retreat.

1.3. Retreat and day trip/event participants must obtain comprehensive travel insurance or have medical insurance to attend our retreats/day trips/events including, but not limited to, cover for (overseas) medical expenses, evacuation charges, trip cancellations and force majeure events.

1.4. Every attendee must provide Retreat Here with full details of their travel insurance at the time of final payment, as well as a signed copy of the participation form and indemnity waiver. Failure to provide these documents may result in cancellation of your booking and forfeiting the non-refundable deposit. You are responsible to ensure these documents are received by Retreat Here.

1.5. Participants must be at least 18 years or older to attend our group retreats, events or day trips.

1.6. By paying your deposit, or by paying the full amount for your retreat/event/day trip, you agree and accept our Booking Terms and Conditions.

1.7. To book your Retreat/Day Trip/Event and provide you with our Services, we may have to supply your personal information to third parties supplying all or any part of the travel products comprising your Retreat/Day Trip/Event. Any use or disclosure of your personal information by us is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles as amended from time to time. Our Privacy Policy is available on our Site.

2. PAYMENT POLICY GROUP RETREATS AND PRIVATE EVENTS

2.1a. Full payment must be received at least 30, 60 or 90 days prior to the start of the retreat/event, depending on the type of event you book. We will advise you at the time of booking. If you make your reservation within 30/60/90 days of the retreat commencing, full payment is required at the time of booking to secure your spot. Failure to pay the full amount within this time frame results in the deposit being forfeited. We reserve the right to resell your place in the retreat if full payment has not been received 30/60/90 days prior to the retreat commencing.

2.1b. Full payment must be received within 3 days of requesting the booking, or at the time of booking if paying online, for all our events and day trips. Failure to do so may result in you losing your place at the day trip/event.

2.2. Bank fees, credit card charges, Stripe or Paypal fees incurred by transferring money are the sole responsibility of the guest.

2.3. Any services not included in the retreat/event package are the sole responsibility of the retreat participant and have to be paid for by the participant, in the local currency of the retreat destination.

2.4. Although most Fees are stated in Australian dollars, some products and arrangements are purchased in foreign currency and may be subject to applicable exchange rates. Where payment is made to the retreat venue or hotel upon check-out, either for the room cost, wellness program or incidentals, payment is made in local currency of the hotel/retreat venue. Depending on your selected payment method, bank, card issuer and/or the financial institution processing your transaction, you may be subject to additional fees and charges including but not limited to cross border, exchange or currency conversion fees and/or transaction fees. Such fees and charges vary by country and/or currency and are subject to change at the discretion of your bank, card issuer and/or financial institution (as applicable). You acknowledge and agree that we are not responsible for: such fees and charges and the value of your purchase in Australian currency which may fluctuate subject to change in exchange rates.

2.5. If you make payment by way of credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the credit card to make payment and that your payment will be honoured by your card issuer. We may conduct various checks to validate your identity and the integrity of your payment details, which may include requesting additional information from you to verify your identity.

3. CANCELLATION POLICY

3.1. All cancellations must be received in writing to [email protected] or [email protected].

It is the Participant’s responsibility to contact Retreat Here and verify that their message was received to avoid any potential additional cancellation fees that may be incurred due to delayed cancellation. Retreat Here will take no responsibility for any costs associated with messages not being received, or a delay to inform us of their cancellation.

The Retreat Participant is responsible to ensure flights, travel insurance and any components booked outside of this retreat are cancelled and will adhere to the cancellation policy of each individual supplier.

If you wish to transfer the booking to another Retreat Participant, this has to be requested in writing to [email protected] or [email protected] and is subject to approval.

The following cancellation fees apply for booking cancellations and transfer requests:

3.2a. Cancellation fees for our overseas and domestic Australian retreats are as follows:

Cancellations received:

Prior to 90+ days from the start of the booked retreat date: You will forfeit the non-refundable deposit. If payment in full has been made, you may transfer the remainder of this payment – minus the non-refundable deposit – to a future retreat, to be used within 18 months from date of booking, or request a refund minus the balance of the deposit.

Between 0 and 89 days prior to the start date of your booked retreat: No refund or transfer is allowed and you will forfeit 100% of your retreat fees paid, including the deposit.

3.2b. Cancellation fees for our local yoga events in Victoria are as follows.

Cancellations received:

Prior to 30+ days from the start of the booked retreat date: You may transfer 100% of your payment to a future event, or request a full refund.

Between 0-30 days prior to the start date of your booked event: No refund or transfer is allowed and you will forfeit 100% of your fees paid, including any deposit paid. Any refunds are at the discretion of Retreat Here.

If the yoga class takes place outside and the weather doesn’t permit an outdoor class, please note Retreat Here cannot provide a refund. Instead, you will receive a $20 credit per person that can be used towards future group retreats or private yoga classes with our sister site Sabijn Linssen Yoga.

3.2c. Cancellation fees for private (hens and birthday) yoga and wine events are as follows.

Cancellations received:

Prior to 60+ days from the start of the booked retreat date: You will forfeit the non-refundable deposit. If payment in full has already been made, you may transfer 100% of your payment – minus the deposit – to a future private date, to be used within 12 months from date of booking, or request a refund of the balance minus the deposit.

Between 0-60 days prior to the start date of your booked event: No refund or transfer is allowed and you will forfeit 100% of your fees paid, including the deposit. Any refunds are at the discretion of Retreat Here.

3.2d. Cancellation fees for our local Women Who Wine/Wine & Dine Events in Melbourne

As we have to put a deposit down at restaurants to confirm our booking, any refunds are on request only and at the discretion of Retreat Here.

3.3. Due to our commitment to accommodation providers, instructors, tour operators, transport companies etc, we cannot make any exceptions to the above-mentioned cancellation fees. We do not offer any credit for arriving late or departing early, missing activities or not using any part of the scheduled program. Any refunds provided are at the discretion of Retreat Here.

3.4. You must submit your signed participation agreement, indemnity waiver form and proof of travel insurance at least 90 days prior to the retreat commencing. If you have made your booking within 90 days of the retreat start date, your documents are due within one week of booking. Guests who fail to do so, may be subject to an automatic cancellation and the above cancellation policy will apply.

3.5. If Retreat Here is forced to cancel or change one of our scheduled retreats/day trips/events or their dates for any reason (including a minimum number of participants of 6 required per overnight retreat to go ahead), excluding force majeure (see clause 3.7) you may transfer your full payment to another retreat/day trip/event date within an 18 month period, subject to availability. You may also request a full refund to your original credit card/form of payment.

3.6. We are not responsible for any expenses incurred in preparation of any cancelled retreat/day trip/event – whether our own group retreats or retreats we have helped planning – i.e. airplane tickets, other accommodation booked, travel insurance, airport transfers, illness, loss of work etc.

3.7. We will not be liable for cancellation, failure of, or delay in performing our obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.

3.8. In the event of a cancellation or refund, we are not responsible for any currency fluctuations and will refund the original amount from the original invoice.

3.9. Any changes to your Itinerary or Schedule after we issue your Booking Confirmation, including but not limited to any changes to names and cancellation requests, may incur additional fees and charges in accordance with Third Party Terms.

4. PRICES AND SCHEDULES/ITINERARIES

4.1. Prices and Schedules/Itineraries as shown on the website are subject to change. We reserve the right to change retreat/day trip/event prices, or prices of individual add-on components, without prior notice. Existing bookings that have been paid for in full, or for which a deposit has been paid, will keep their original price as per the invoice.

4.2. We reserve the right to change our original retreat/day trip/event program and schedule, or individual services due to extraordinary circumstances s (e.g. external forces, governmental regulations, delays of third parties, weather and oceanic conditions, etc.). Retreat/day trip/event schedules and itineraries, including any activities and workshops included, can change at any time without notice.

4.3. We reserve the right to change the retreat/day trip/event location due to unforeseen issues (e.g. third party delays or problems, construction, etc.). We will ensure the standard is kept the same in all the partnering venues.

4.4. The price of a Venue or Individual Services by Third Parties and any components therein is subject to change at the discretion of the third party supplier offering any goods or services contained in your booking request. The Fees displayed with respect to an Itinerary will be current at the time you make the booking.

5. LIABILITY

5.1. To the extent permitted by law, neither Retreat Here nor any of its directors, partners, employees or contractors accept any liability for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control and is not preventable by reasonable diligence on our part.

As the retreat operator, we make arrangements with other parties to provide you with some of the services on your retreat. These parties are independent suppliers over whom we have no direct control. Retreat Here holds no responsibility for independent contractors (or weather conditions) changing services on the retreat.

Retreat Here is not responsible for any claims, losses, damages, costs or expenses arising out of injury, accident or death, damage, loss or delay of baggage or other property; or delay, inconvenience, loss of enjoyment, or frustration, whether physical or mental resulting from: (1) the act or omission of any party including Retreat Here or its employees; (2) mechanical breakdown, government actions, weather or other factors beyond our control; (3) your failure to read information provided and follow instructions including, but not limited to, obtaining sufficient travel protection & health insurance and providing correct & complete personal, health and travel information; (4) your cancellation or change for any reason in travel services offered; and (5) your medical or health problems or physical disabilities.

5.2. You acknowledge that you voluntarily take part in any retreat, day trip or local event, and in any activities, classes and excursions arranged by us, retreat venues, organisers or third-party hosts, and insofar as legally permissible, waive your right to hold any of the organisers responsible for any loss or damage to person or property that occurs during our retreats.

5.3. Retreat Here reserves the right to change this policy at anytime. The current policy is always applicable.

5.4. It is your responsibility to check the details contained in your Booking Confirmation, including your full name(s), the dates and location of your Retreat/Day Trip/Event (as applicable) before confirming and providing payment of the applicable Fees.

5.5. We act as your Retreat Planner to book your retreats, day trips and events, and our Services are subject to Third Party Terms. By agreeing to these Terms, you hereby authorise us as your agent to: make the bookings on your behalf; and arrange the relevant contract between you and each third party service provider. Any Retreat/Day Trip/Event Itinerary booked by you is subject to Third Party Terms and, subject to these Terms, your legal right with regards to any aspect of the Retreat/Day Trip/Event is between you and the party identified in the Third Party Terms and the Australian Consumer Law.

5.6. Third parties who are not our employees or our direct contractors including but not limited to suppliers of any goods or services offered under a Retreat/Day Trip/Event will be your responsibility. Such third parties reserve the right to cancel and reschedule your booking due to unforeseen circumstances. To the fullest extent permitted by law, we are not responsible for the products or services provided, or any change or cancellation, by those third parties.

5.7 Participants must notify Retreat Here of any dietary restrictions and allergies at the time of booking. Please note: as we work with several retreat venues, hotels and resorts, we might not be able to cater to all food restrictions. Please check with us prior to making full payment and we will check with the venue for you.

5.8 By submitting a booking request, and confirming your booking, you automatically agree to our Liability Waiver:

In consideration of the services of Retreat Here, their agents, owners, officers, volunteers, participants, employees, service suppliers and all other persons or entities acting in any capacity on their behalf (hereinafter collectively referred to as “Retreat Here”), you hereby agree to release, indemnify, and discharge Retreat Here, on behalf of yourself, your children, parents, your heirs, executors, administrators, assignees, personal representatives and estate as follows:

A. You acknowledge that yoga and traveling entails known and unanticipated risks which could result in physical or emotional injury, paralysis, death, or damage to myself, to property, or to third parties. You understand that such risks simply cannot be eliminated without jeopardising the essential qualities of the activity. Your participation in all activities is purely voluntary, and you expressly agree to assume the risk of injury or damage while participating in all activities during your retreat/day trip/event and are not grounds for a refund or discount. Furthermore, Retreat Here’s guides and instructors have difficult jobs to perform. They seek safety, but they are not infallible. They might be unaware of a participant’s fitness or abilities. They might misjudge the weather, the elements, or the terrain. They may give inadequate warnings or instructions, and the equipment being used might malfunction.

B. You acknowledge youI wish to participate voluntarily in the DIY skincare workshop by Create With Nature: the making and use of skincare products using soaps, extracts, essential oils, and carrier oils. Products included but not limited to: cleanser, toner, serum. You hereby waive, release and discharge Create With Nature and Retreat Here for all liability for or by reason of any damage, loss or injury of yourself and you have notified Retreat Here of any skin allergies or sensitivities.

C. Accordingly, you agree that you are voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss of personal property. You expressly agree and promise to accept and assume all of the risks existing in the practice of yoga with knowledge that the risks of participating in this activity include, but are not limited to, sprains, strains, broken bones, paralysis, even death; exhaustion.

D. You certify that you have adequate travel protection insurance should you need to cancel or change your travel plans and you certify that you have adequate health insurance to cover any injury or damage you may cause or suffer while participating in any of the activities, or else you agree to bear the costs of such injury or damage myself. You further certify that you are willing to assume the risk of any medical or physical condition you may have.

E. You hereby voluntarily release, forever discharge, and agree to indemnify and hold harmless Retreat Here, its officers, employees and suppliers against all claims of losses, causes of action, damages or expenses of claim and against any costs including legal fees that may be incurred as a result of any such claims losses, damages or expenses whether valid or not, including any such claims which alleged negligent acts or omissions of Retreat Here.

F. Should Retreat Here or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, you agree to indemnify and hold them harmless for all such fees and costs, and you declare to not take any legal action in any country.

G. You are responsible for any damage that may occur at the participating venue during your stay and may be invoiced by the venue accordingly.

H. You acknowledge that if anyone is hurt or property is damaged during your participation on a retreat/day trip/event, you may be found by a court of law to have waived your right to maintain a lawsuit against Retreat Here on the basis of any claim from which you have released them herein. This is to certify that Retreat Here, its employees & suppliers are released from any responsibility for any loss, mishap, accident, injury or death that may occur during my participation a Retreat Here.

I. You are responsible to settle any incidentals (drinks, mini-bar or anything consumed at the venue that is not part of the retreat inclusions) prior to checking out of the venue.

J. You acknowledge that retreat photographs and images which include you can be published by Retreat Here for the company’s marketing purposes only.

6. PASSPORT AND VISA INFORMATION FOR OVERSEAS RETREATS

6.1. Laws regarding validity of passports vary from country to country, with many governments still requiring passports to have a minimum validity of 6 months beyond the period of intended stay. Passports must also have a minimum of four blank pages to be valid for travel.

6.2. It is your responsibility when travelling or transiting a country to ensure that you have valid passports, visas, visa waivers, re-entry permits which meet the requirements of the local immigration and/or government authorities.

7. HEALTH OVERSEAS

7.1. It is important that you discuss your travel plans with a health professional to ensure you have the correct vaccinations for your trip and any booster doses of childhood vaccinations you may need. The Australian Government recommends you make an appointment with your doctor or travel clinic for a basic health check-up as well as to discuss the health requirements (vaccinations etc.) and/or any precautions for the destinations you will be traveling to.

Apart from the health risks involved, some countries actually prohibit travel unless you can prove your immunisation record. The World Health Organisation provides health information for overseas travellers.

7.2. Should you need to take medication overseas with you it is important to check the medication is legal in the destination country. On occasions, you may need a letter from your doctor describing your medical condition and a detailed list of the medication required. (In general the medication should be carried in its original packaging and clearly marked.) For more medical information, visit your local doctor.

7.3. Some countries require tourists to carry proof of medical cover (in the form of travel insurance) in order to enter. It is therefore highly recommended that you keep a copy of your policy on you at all times when travelling.

8. COMPLAINTS

8.1. If you have any feedback or a problem during your Retreat/Day Trip/Event, please inform the retreat leader immediately and he/she will endeavour to resolve your issue. Please note that we are not responsible for the individual behaviour of any group member or guest sharing your room/accommodation.

8.2. If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:

a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. b) If the Parties cannot agree how to resolve the dispute, any Party may refer the matter to a mediator. If the parties cannot agree on who the mediator should be, the complainant will ask the Law Society of Victoria to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.

8.3. Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.

9. YOUR OBLIGATIONS AND WARRANTIES

9.1. You warrant that throughout the term of these Terms that:

a) there are no legal restrictions preventing you from agreeing to these Terms; b) you will cooperate with us and provide us with information that is reasonably necessary to enable us to perform the Services as requested by us from time to time, and comply with these requests in a timely manner. Such information may include but is not limited to your name, gender, contact details, payment details, passport details and the passport details of a co-host; c) the information you provide to us is true, correct and complete; d) you will not infringe any third party rights in working with us and receiving the Services; e) you will inform us if you have reasonable concerns relating to our provision of Services under these Terms, with the aim that we and you will use all reasonable efforts to resolve your concerns; f) you are responsible for obtaining any consents, licences and permissions from other parties necessary for the Services to be provided, at your cost, and for providing us with the necessary consents, licences and permissions; g) you consent to the use of your name and Intellectual Property in relation to the Services in a way which may identify you; and h) if applicable, you hold a valid ABN which has been advised to us.

10. OUR INTELLECTUAL PROPERTY

10.1. The Materials contain material which is owned by or licensed to us and is protected by Australian and international laws. We own or hold the appropriate licence to the Intellectual Property rights in the Materials including but not limited to copyright which subsists in all creative and literary works incorporated into our Materials.

10.2. You agree that, as between you and us, we own all Intellectual Property rights in our Materials, and that nothing in these Terms constitutes a transfer of any Intellectual Property rights in our Materials, except as stated in these Terms or with our written permission.

10.3. Your use of our Materials does not grant you a licence, or act as a right to use, any Intellectual Property in the Materials, whether registered or unregistered, except as stated in these Terms or with our written permission.

10.4. You must not breach our Intellectual Property rights by, including but not limited to:

a) altering or modifying any of the Materials; b) creating derivative works from the Materials; or c) using our Materials for commercial purposes such as onsale to third parties.

10.5. This clause will survive the termination of these Terms.

11. YOUR INTELLECTUAL PROPERTY AND MORAL RIGHTS

11.1. If you provide information including any Intellectual Property to us, then you:

a) warrant that you have all necessary rights to provide the Intellectual Property to us; b) grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable licence to use the Intellectual Property in any way we require to provide the Services to you; and c) consent to any act or omission which would otherwise constitute an infringement of your Moral Rights.

11.2. If you (or any employee or agent) have Moral Rights in any Intellectual Property that you provide to us, you:

a) irrevocably consent to any amendment of the Intellectual Property in any manner by us; b) irrevocably consent to us using or applying the Intellectual Property without any attribution of authorship; c) agree that your consent extends to acts and omissions of any of our licensees and successors in title; and d) agree that your consent is a genuine consent under the Copyright Act 1968 (Cth) and has not been induced by duress or any false or misleading statement.

11.3. This clause will survive the termination of these Terms.

12. TERMINATION

12.1. Either Party may terminate these Terms if there has been a material breach of these Terms, subject to following the dispute resolution procedure.

12.2. We may terminate these Terms immediately, at our sole discretion, if:

a) we consider that a request for the Service is inappropriate, improper or unlawful; b) you fail to provide us with clear or timely instructions and/or requested information to enable us to provide the Services; c) we consider that our working relationship has broken down including a loss of confidence and trust; d) you act in a way which we reasonably believe will bring us or our Site into disrepute; e) you provide us with incorrect payment details or any other incorrect information; f) an invoice is overdue and you fail to pay an invoice within 14 days of a written demand for payment; or g) for any other reason outside our control which has the effect of compromising our ability to perform the Services within the required timeframe.

12.3. Subject to your rights under Australian Consumer Law, on termination of these Terms you agree that any Deposit and some payments made are not refundable to you, and you are to pay for all Services provided prior to termination, including any Services which have been performed and have not yet been invoiced to you.

12.4. On completion of the Services, we will retain your documents (including copies) as required by law or regulatory requirements. Your express or implied agreement to these Terms constitutes your authority for us to retain or destroy documents in accordance with the statutory periods, or on termination of these Terms.

12.5. The accrued rights, obligations and remedies of the Parties are not affected by the termination of these Terms.

13. CONSUMER LAW, LIMITATION OF LIABILITY AND DISCLAIMERS

13.1. ACL: If you are a consumer as defined in the Australian Consumer Law as set out under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL), the following applies to you: You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they are not rendered with due care and skill or they are not fit for purpose and the failure does not amount to a major failure. To the extent we are able to limit liability; our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.

13.2. Refunds: Your rights to a refund for any of the Fees paid is subject to your rights under the ACL or corresponding foreign law that may apply to any product purchased as part of the Wellness Holiday, these Terms and Third Party Terms. Subject to your rights under the ACL, some Fees are non-refundable for change of mind by you as set out in our Retreat Proposal. If any cancellation fees apply for any change or cancellation for a Retreat we will notify you of these in our Retreat Proposal. Any applicable refund will be made via the same payment method used to pay the Fees. Please note venue refunds may not be received instantly by us. Whilst we will use reasonable endeavours to assist you with any applicable refund, your rights and any payment of a refund is subject to the third party provider and beyond our control.

13.3. Delay: Where the provision of Services depends on your information or response, we have no liability for a failure to perform the Services in the period set out on the Site where it is affected by your delay in response, or supply of incomplete or incorrect information.

13.4. Referral: We may provide you with contact details of third parties that may be of interest to you. This is not a recommendation by us for you to seek their advice or to use their services. We make no representation or warranty about the third party advice or provision of goods or services, and to the fullest extent permitted by law we disclaim all responsibility and liability for the third party advice or provision of services, or their failure to advise or provide services.

13.5. Warranties: To the extent permitted by applicable law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly exclude all warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose. 13.6. Availability: To the extent permitted by applicable law, we exclude all liability for:

a) the Services or any Retreat Venue or Individual Service being unavailable or sold out prior to issuing you a Booking Confirmation; and b) any Claims (whether direct, indirect, incidental, special, consequential and/or incidental), for loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption or otherwise, suffered by you or made against you, arising out of or in connection with your inability to access or use the Services, or the late supply of Services, even if we were expressly advised of the likelihood of such loss or damage.

13.7. Limitation: Our total liability arising out of or in connection with the Services, however arising, including under contract, tort, including negligence, in equity, under statute or otherwise, will not exceed the total fees paid by you to us in the twelve (12) month period prior to the event giving rise to the liability, or one hundred dollars (AUD$100) if no such payments have been made, as applicable.

13.8. Accuracy of Information: Whilst we endeavour to keep the information supplied on the Site up to date and correct, we make no representations, warranties or guarantees, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products including Retreats and Itineraries, services or related graphics contained on the Site for any particular purpose. You should review all information carefully and rely on your own independent research and you rely on such information at your own risk.

13.9. This clause will survive termination of these Terms.

14. GENERAL

14.1. Email: You acknowledge that we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.

14.2. Relationship of parties: These Terms are not intended to create a relationship between the parties of partnership, joint venture, or employer-employee.

14.3. Assignment: These Terms are personal to the you. You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent (such consent not to be unreasonably withheld).

14.4. Severance: If any provision (or part of it) under these Terms is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and the remaining provisions (and remaining part of the provision) of these Terms are valid and enforceable.

14.5. Force Majeure: We will not be liable for cancellation, failure of, or delay in performing our obligations or the obligations of retreat venues and third party providers under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the retreat host and participants.

14.6. Notice: Any notice required or permitted to be given by either Party to the other under these conditions will be: from us to you, in writing addressed to you at the address in your Retreat Planning Contract; and from you to us, in writing to our address as set out at the end of these Terms. Any notice may be sent by standard post or email, and notice will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

14.7. Jurisdiction & Applicable Law: These terms are governed by the laws of Victoria and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria.

14.8. Entire Agreement: These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or in writing.

WEBSITE TERMS OF USE AND DISCLAIMER

Welcome to our website. This website (located at www.kaiz.com.au and www.thedoerscollective.com) is owned and operated by B.T. Operations Pty. Ltd. trading as KAIZ Consulting (ABN 96 620 325 715) (“KAIZ Consulting”, “we”, “us”). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and disclaimer which, together with our Privacy Policy, govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

Please note that further terms and conditions govern the purchase of any goods and services described on our website. Please refer to our Terms of Service OR Terms and Conditions.

Your use of this website is subject to the following terms and conditions:

USE OF OUR WEBSITE

The content of this website is for your general information and use only and is subject to change without prior notice.

You can only ever use our website for lawful purposes (such as researching our goods and services or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behaviour.

You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

INTELLECTUAL PROPERTY

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.

Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.

Any reproduction of the website or website content is prohibited other than in accordance with these terms.

All designs, trade marks, service marks and trade names are owned, registered and/or licensed by us, save for any trademarks reproduced on this website which are not the property of or licensed to us, which are acknowledged on the website.

As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device's cache memory and to print pages from the website for your own personal and non-commercial use.

Except as outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressly retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.

If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute same to us and link back to our website. If you’d like to share, re-publish or otherwise use our website or content in a way that you aren’t expressly authorised to do by these terms, please don’t hesitate to get in touch with us.

SUBMISSIONS

We’ll sometimes ask our users to contribute content to our website or social media. Please note before you do so that any material you send to us (including any data, questions, comments, suggestions, ideas, designs, images, videos, audio, marks or other information) will be deemed to be non-confidential and non-proprietary, unless you tell us otherwise. You authorise us to use it for any purpose, without compensation to you.

We maintain a blog on our website to keep you up to date with the latest in Operations, Delivery, Efficiency and general business. As a website user, we may give you the opportunity to comment on our blog posts. Please note that we do not regularly screen and review blog comments. We reserve the right to remove comments that we consider may not align with our brand values. You are expressly prohibited from posting any comment or content that is defamatory, offensive or otherwise inappropriate. You warrant that all information that you submit to us via our website is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.

We may also feature guest bloggers from time to time. We want you to know that we don’t necessarily endorse or support any views, opinions, standards or information expressed in guest blogs and/or the comments section of our blog.

If you find something offensive or inappropriate, please don’t hesitate to get in touch with us and we’ll review the material to see whether it should be removed.

PRIVACY

We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.

LINKS TO OUR WEBSITE

If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website, we may impose certain terms or conditions.

If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours, we may ask you to remove the link. Refusal will constitute a breach of these terms.

LINKS FROM OUR WEBSITE TO OTHER WEBSITES

We may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however we don’t necessarily endorse or support the views, opinions, standards or information expressed on them. We have no control over the nature, content and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.

Affiliate Link Disclosure: Some of the recommended products or services you see on this site may be affiliate links. If you follow an affiliate link and purchase, we may receive compensation of either cash or credit, at no extra charge to you. We only recommend products and services that we know, use, and love. Some products we may have only used for clients and not for ourselves. If you have any questions about any of the recommendations, please contact us.

OUR USE OF COOKIES

We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.

SECURITY

Our website is security assured by WP Encryption. We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.

DISCLAIMER AND INDEMNITY

Nothing in these terms limits or excludes any rights, guarantees, warranties, representations or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).

Apart from that, to the extent permitted by law, we exclude all terms, guarantees, warranties, representations or conditions as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee to which you are entitled under the ACL), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitted under section 64A of the ACL.

We make the website available to you, however you use it at entirely your own risk, for which we will not be liable. Everything on the website is provided "as is" and "as available" – we don’t make any representations or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:

failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or misused data, unlawful third party conduct arising out of the website;

unsuitable or out of date information on the website (including third party material and advertisements on the website);

you or any other person acting or not acting, on any information;

personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;

any unauthorised access to or use of information or data, including personal and financial information, collected by us;

any interruption of transmission to or from the website;

any unauthorised access to or use of information or data, including personal and financial information, collected by us;

any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website, including links to other sites;

costs incurred by you in using the website; and

links which are provided for your convenience.

It is your own responsibility to ensure that any services or information available through this website meet your specific requirements.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

CHANGES TO TERMS

If we decide to change these terms (and we can do so at any time), we’ll post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms.

SEVERANCE

If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.

NO AFFILIATION

Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram, Snapchat, Twitter or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way.

TERMINATION

The agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access the website.

JURISDICTION

As we are based in Victoria, these terms will be governed by the laws of Victoria. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Victoria and courts of appeal from them.

This document was last updated: 21 February 2021